Return & Refund Policy
1. Introduction
At CleanSkin, your satisfaction is our priority. We want you to feel confident in your purchase, and we stand behind the quality of our beauty products. This Refund & Return Policy explains when and how you can return products, request refunds, or receive replacements. Our practices are designed to be transparent, fair, and in line with Google Merchant Center guidelines.
2. Return Eligibility
Items must be returned within 30 days of the purchase date.
Returned products must be:
Unused and unopened
In their original packaging
Free from damage (unless defective on arrival)
Proof of purchase (order confirmation email or receipt) is required for all returns.
3. Non-Returnable or Exempt Items
Certain items are final sale and cannot be returned:
Perishable or consumable goods (e.g., opened beauty or skincare products).
Personal care and hygiene items once opened, due to health and safety reasons.
Digital products or gift cards.
Customized or special-order items.
4. Return Process
To initiate a return:
Contact our Customer Support team at cleanskin.us
or +1 307 3943 653.
Provide your order number, reason for return, and supporting details.
Our team will send you a return authorization and instructions.
Repack the product securely in its original packaging and attach the provided return label.
Ship the package using USPS or the carrier specified in the instructions.
5. Return Shipping Costs
Return shipping is free for all eligible returns.
CleanSkin will provide a prepaid return label.
Customers are not responsible for any return shipping fees unless otherwise stated.
6. Refund Processing and Timeframe
Once we receive and inspect your return, you will be notified by email.
Refunds are typically processed within 5–10 business days after approval.
Refunds will be issued to your original method of payment.
No restocking fees apply.
7. Exchanges and Replacements
We offer exchanges for defective or damaged items at no additional cost.
To request a replacement, contact cleanskin.us
with your order details and photos of the issue.
Exchanges for different items (e.g., switching products) are handled case by case and subject to stock availability.
8. Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 7 days of delivery.
Provide photos of the product and packaging.
Eligible items will be replaced or refunded promptly.
9. Gift Returns
If you received a CleanSkin product as a gift, you may return it for store credit or exchange within 30 days.
Proof of purchase or order details are required to process gift returns.
10. Customer Support
For any questions about returns, refunds, or exchanges, please contact us:
📧 Email: cleanskin.us
📞 Phone: +1 307 3943 653
🕒 Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
⏱ Response Time: Within 24–48 business hours